Optimising waste management

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Terms of the action or commitment

The aim is to progressively improve waste management systems in the countries where the Group operates to contribute to our objective of transitioning to a circular economy by 2020. This mainly consists of optimising the management of waste and end-of-life equipment generated internally (from network and tertiary activities) and the collection and processing of used electronic equipment collected from customers. Collection target of 30% of mobiles distributed directly by Orange, in Europe.

Results achieved: 15% by the end of 2015.

Levers mobilized for circular economy (according to Ademe)

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Implementation timeline

Starting year


Ending year


Main actors mobilized

Internal actors

Purchasing Direction / Supply chain country management
Country Technical and IS departments
General resources department

External actors

Collection and processing providers by country
Approximately ten stakeholders per country, number of stakeholders varies by country

Geographic area

30 countries

Photo / Video

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2022 follow-up of the action

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Date of follow-up


Methods of validation of the follow-up

Internal Group and Countries and audit by KPMG

Status of the action

In progress


a) Results


Partially achieved

Not achieved

b) Numerical / Qualitative information



Comparison with the projected pace in the last publications

Keeping up with the times

In advance


Partial / Final results
Collection of used mobile phones:
– Orange has set itself the target of collecting 30% of the mobiles it sells in Europe each year by 2025.

– Some data on mobile collection: 
o The share of mobiles collected in Europe and MEA (Middle East-Africa) amounts to 20.4% in 2021 (of which 15% for Europe).
o Mobile waste collection workshops in Africa: the equivalent of 457,000 waste mobiles were collected for recycling in 2021. (*Since 2010, Orange has partnered with Emmaus International and Ateliers du bocage, a social and solidarity-based employment company, to open mobile waste collection workshops in Africa. In the absence of effective local recycling channels, the waste collected is massaged and then sent back to France to be recycled in accordance with European environmental standards).

Collection of fixed terminals:
– With a target of 90% collection of fixed terminals (for FR, BE, SP, PL, SK, JOR, SN) in 2025, Orange reaches 67% of collected fixed equipment in 2021.

Giving a second life to network equipment (Oscar programme):
– To limit the impact of electronic waste on the environment, the Orange Group is working to give used equipment a second life or to ensure that it is dismantled and recycled in compliance with current environmental standards. An internal marketplace is being strengthened to encourage the reuse of network equipment between Group subsidiaries.

With a gradual ramp-up and operational implementation since September 2020, more than 246,000 lots of equipment were offered for purchase or sale on this marketplace in 2021, generating nearly 58 million euros in investment savings (CAPEX avoided or saved) for Orange. Quantified targets for 2025 for this data are currently being redefined.

Giving a second life to mobile phones:
– Orange has set a target of 10% of mobile phones reconditioned by 2025. In 2021, this figure amounts to approximately 1%.

Make equipment repair more accessible:
– Orange aims to increase the number of countries with attractive repair facilities in Europe. The 2025 target is 8 countries. In 2021, 2 European countries will have attractive repair facilities.
Company's comments
Orange is pursuing the objective of progressively improving waste management systems in the countries where the Group is present to contribute to a goal of gradually deploying the circular economy in all of the company’s processes by the end of 2025. This mainly consists of reducing the quantities of waste produced by promoting reconditioning and reuse, optimising the management of waste and end-of-life equipment generated internally (from network and tertiary activities) and collecting and processing used electronic equipment from customers.

Company's others commitments :