Extend the life of products by promoting repair and self-repair
Terms of the action or commitment
Make repairs more accessible to consumers thanks to a subscription repair offer (Darty Max) covering all household products as long as the manufacturer is able to deliver spare parts. Make spare parts directly accessible to everyone through a portal web.
Levers mobilized for circular economy (according to Ademe)
Implementation timeline
Starting year
2020
Ending year
2025
Main actors mobilized
Internal actors
Departments of Services and After-Sales Service
External actors
/
Geographic area
France
Photo / Video
2022 follow-up of the action
Date of follow-up
may 2022
Methods of validation of the follow-up
internal validation, via the OEM under license Sustainability Scores
Status of the action
In progress
Completed
a) Results
Achieved
Partially achieved
Not achieved
b) Numerical / Qualitative information
Cancelled
Explanations
Comparison with the projected pace in the last publications
Keeping up with the times
In advance
Delayed
Partial / Final results
Darty Max
| 2020 | 2021 | Strategic objective 2025 |
Number of Darty Max subscription | c. 200K | c. 500K | 2M |
The after-sales service community
Site traffic increased by more than 30% in 2021; more than 10 million users used the sav.darty.com community to find repair solutions.
Company's comments
Darty Max is the first subscription dedicated to extending the lifespan of products.
Initially dedicated to repair, Darty Max was enhanced in May 2022 with a maintenance contract:
Every year, DARTY makes an appointment with its DARTY MAX customers to ensure the maintenance of their household appliances.
Darty Max makes maintenance and troubleshooting/repair more accessible to consumers thanks to a subscription offer covering all household products, purchased at DARTY or elsewhere, regardless of their age.
The after-sales service community allows Internet users to find answers concerning the maintenance and repair of their products. They can consult tutorials and discussions between users (more than 120,000 discussions) around their products. This website helps them to diagnose their breakdown, repair themselves and properly maintain their devices.
Initially dedicated to repair, Darty Max was enhanced in May 2022 with a maintenance contract:
Every year, DARTY makes an appointment with its DARTY MAX customers to ensure the maintenance of their household appliances.
Darty Max makes maintenance and troubleshooting/repair more accessible to consumers thanks to a subscription offer covering all household products, purchased at DARTY or elsewhere, regardless of their age.
The after-sales service community allows Internet users to find answers concerning the maintenance and repair of their products. They can consult tutorials and discussions between users (more than 120,000 discussions) around their products. This website helps them to diagnose their breakdown, repair themselves and properly maintain their devices.
