Extend the life of products by promoting repair and self-repair

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Terms of the action or commitment

Make repairs more accessible to consumers thanks to a subscription repair offer (Darty Max) covering all household products as long as the manufacturer is able to deliver spare parts. Make spare parts directly accessible to everyone through a portal web.

Levers mobilized for circular economy (according to Ademe)

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Implementation timeline

Starting year


Ending year


Main actors mobilized

Internal actors

Departments of Services and After-Sales Service

External actors


Geographic area


Photo / Video

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2022 follow-up of the action

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Date of follow-up

may 2022

Methods of validation of the follow-up

internal validation, via the OEM under license Sustainability Scores

Status of the action

In progress


a) Results


Partially achieved

Not achieved

b) Numerical / Qualitative information



Comparison with the projected pace in the last publications

Keeping up with the times

In advance


Partial / Final results

Darty Max 





Strategic objective 2025 

Number of Darty Max subscription 

c. 200K 

c. 500K 



The after-sales service community 


Site traffic increased by more than 30% in 2021; more than 10 million users used the sav.darty.com community to find repair solutions. 

Company's comments
Darty Max is the first subscription dedicated to extending the lifespan of products.

Initially dedicated to repair, Darty Max was enhanced in May 2022 with a maintenance contract:
Every year, DARTY makes an appointment with its DARTY MAX customers to ensure the maintenance of their household appliances.
Darty Max makes maintenance and troubleshooting/repair more accessible to consumers thanks to a subscription offer covering all household products, purchased at DARTY or elsewhere, regardless of their age.
The after-sales service community allows Internet users to find answers concerning the maintenance and repair of their products. They can consult tutorials and discussions between users (more than 120,000 discussions) around their products. This website helps them to diagnose their breakdown, repair themselves and properly maintain their devices.

Company's others commitments :