Improving the sustainability of OEM
Terms of the action or commitment
Improve the sustainability of own brand products by activating 3 levers:
1. Reduce the failure rate of group-branded products as soon as they are selected by setting sustainability criteria shared with the factories;
2. Increase the availability of own-brand spare parts (from 7 years to 10 years for Proline, 12 years for Thomson);
3. Make spare parts of own brands accessible to as many people as possible.
1. Reduce the failure rate of group-branded products as soon as they are selected by setting sustainability criteria shared with the factories;
2. Increase the availability of own-brand spare parts (from 7 years to 10 years for Proline, 12 years for Thomson);
3. Make spare parts of own brands accessible to as many people as possible.
Levers mobilized for circular economy (according to Ademe)
Implementation timeline
Starting year
2020
Ending year
2025
Main actors mobilized
Internal actors
Services and Sourcing Departments
External actors
/
Geographic area
France
Photo / Video
2022 follow-up of the action
Date of follow-up
may 2022
Methods of validation of the follow-up
internal validation, via the OEM under license Sustainability Scores
Status of the action
In progress
Completed
a) Results
Achieved
Partially achieved
Not achieved
b) Numerical / Qualitative information
Cancelled
Explanations
Comparison with the projected pace in the last publications
Keeping up with the times
In advance
Delayed
Partial / Final results
The breakdown rate for OEM is stable since 2019.
| 2019 | 2020 | 2021 |
Breakdown rate OEM | 2,86% | 2,79% | 2,80% |
*Breakdown rate = ratio of products repaired (with or without parts) or exchanged (technical reason) in their first year of warranty over 12 rolling months with the number of products (smoothed cumulative sales) under warranty over 12 rolling months.
Since 2021, the Group’s Quality Sourcing team has been monitoring the Sustainability Scores of its products every month (breakdown rate and availability of spare parts) and working with factories to help them improve the reliability and repairability of their products.
Company's comments
Fnac Darty has set itself the goal of reducing the breakdown rate of OEM products by setting sustainability criterias shared with the factories.
On the repair side, in order to make OEM spare parts accessible to as many people as possible, customers and independent repairers now have the option of ordering a spare part from a Darty store.
In addition, for products affected by the French directive relating to the repairability index, Fnac Darty set up in 2021 free access to technical documents in order to promote repair by all players: http://www.madocumentationreparation.com.
NB: The end date of the objective has been changed from 2023 to 2025 in order to align with the new “Everyday” strategic plan released in March 2021.
On the repair side, in order to make OEM spare parts accessible to as many people as possible, customers and independent repairers now have the option of ordering a spare part from a Darty store.
In addition, for products affected by the French directive relating to the repairability index, Fnac Darty set up in 2021 free access to technical documents in order to promote repair by all players: http://www.madocumentationreparation.com.
NB: The end date of the objective has been changed from 2023 to 2025 in order to align with the new “Everyday” strategic plan released in March 2021.
